Refund Policy
Refund Policy
Thanks for choosing Sysentra Inc. We are excited to work with you and always aim to deliver work that feels exactly right for your needs. But if something does not go the way you expected, no worries then this refund policy explains how we handle things in a simple, friendly way.
Our Refund Approach
Before we get into the details, here is what you should know about how we look at refunds. We are honest and fair and always open to hearing you out.
We Believe in Fairness
We know situations can change so here is when you might be able to request a refund. It depends on how far the project has progressed.
Before Work Starts
If you cancel before we begin or before major milestones, you may be eligible for a refund for the part we haven’t worked on yet.
In Case of Billing Errors
If there’s an overcharge or a billing mistake on our side, we will fix it right away and issue a refund where needed.
If We Fail to Deliver
If we clearly miss requirements that were agreed on (and it’s not just a matter of preference), we’ll review your case and offer a fair refund or adjustment.
When Refunds Are Not Possible
There are also some situations where refunds simply can’t be issued, and we want to be upfront about them.
Once Work Has Been Delivered
Since our services involve time and expertise, any completed work such as designs, content, or development tasks isn’t refundable.
After Revisions Are Provided
If we already made revisions based on your feedback, refunds usually don’t apply because the work has already been done.
If Refund Requests Are Misleading or Unfair
We may decline the refund if the request appears dishonest, violates our terms or goes against third party policies we follow.
Subscription & Ongoing Service Refunds
If you’re using our ongoing digital services, here’s how refunds and cancellations work.
For Retainers or Monthly Services
For SEO, monthly content writing, or any subscription-based services:
- You can cancel anytime before the next cycle
- You must give us at least 7 days’ notice before billing renews
- Refunds for the current active month are not available
Refund Processing Timeline
If your refund is approved then here is how the process typically plays out.
How Long It Takes
- Refunds are issued through the original payment method
- It usually takes 5 to 20 business days to reflect, depending on your bank or provider
- If we need any extra details from you, we’ll let you know right away
How to Request a Refund
Requesting a refund is simple just follow the steps below.
Steps to Follow
We will review everything carefully and we will respond to your request within 7 to 14 business days.
Policy Updates
We like to keep things transparent, so here’s how updates work.
We May Adjust Things Later
We may change or improve this policy over time. If we do any change then we will update the date at the top so you always know you are reading the latest version.
Have any Questions or Need Help?
Remember that we are always here to support you if you are unsure about anything then do not hesitate to reach out…
Contact Us Anytime
Every step of the way we are committed to keeping things fair, clear and easy for you.